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iskamsait.bg

Frequently asked questions

Is there any upfront payment?

There's no build fee. You only pay the first month of your subscription when you sign up.

Do I have to purchase hosting?

No. Hosting and an SSL certificate are included in the monthly price.

Is the domain included?

Yes. We register one domain with any extension costing up to €30. The domain is registered in our name.

Can I use my existing domain?

Yes. If you already have a domain, we connect your website to it.

How long does website creation take?

Our target is within 14 days of your first payment. Time spent waiting for your materials or approval doesn't count.

What happens after subscribing?

We contact you the same or next working day, collect the information about your business and start building. You follow progress in the customer portal.

Can I request website changes?

Yes. Submit a request from your portal. Two changes a month are included once your website is published.

What counts as one change?

One text change or one image change. Larger changes (a new section, a redesign, new functionality) are quoted separately.

What if I need more than two changes?

We send you a quote and an invoice for the extra work, and start once the invoice is paid. Unused changes don't carry over to the next month.

Can I change my subscription?

Plans can't be upgraded or downgraded. If you also want an online store or business system, add a new subscription on the same account.

Can I cancel?

Yes, at any time from your account. Your website stays online until the end of the paid month. If you cancel within 14 days of your first payment and your website hasn't been published yet, we refund the full amount.

What happens to my website after cancellation?

At the end of the paid month the website is taken offline. Data is kept for 90 days and then deleted. Website exports are not provided.

Do I own my domain and website?

Domains we register remain ours and aren't transferred after cancellation. If you use your own domain, it stays yours. The website is part of the service and isn't exported.

What if I need custom functionality?

For business systems and custom development we send an individual quote. Enterprise pricing starts at €199/month.

What if a payment fails?

Each month is charged 7 days before it starts, and your card is retried during those days. If payment still hasn't gone through when the month starts, the website is taken offline until it's paid.

Can't find your answer? Get in touch.

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